Technical Sales Job Blog: Director of Sales Operations - Salesforce.com

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August 24, 2007

Director of Sales Operations - Salesforce.com - Long Island NY

The Director of Sales Operations is responsible for leading and managing NPD's Sales Operations function, supporting all NPD Business Units worldwide. Key Responsibilities: * Ownership of a 340 user (expected to grow to 425 with the addition of Europe) Salesforce.com (Enterprise version) system. This includes being the visionary and evangelist to drive user adoption, value, and ROI as well as the day-to-day user support and system maintenance. Direct responsibility will also include a business consulting role, working closely with diverse user groups including Senior Management, Sales & Business Unit management, Marketing, Finance, and Legal to deliver timely, accurate and actionable business information. * Leading & managing a staff of 3-4 people. Staff responsibilities include tracking sales results versus individual objectives, maintaining and reporting sales compensation plans, annual and monthly revenue tracking and reporting, ad hoc reporting, and contract processing. This is a highly visible and complex role, since the candidate will be required to support and work with executives and users across the entire NPD organization. The successful candidate must be a passionate and proactive visionary in driving the adoption and value of NPD's Salesforce.com system. In addition, the candidate must be extremely well-organized, be very detail-oriented and quality-minded, have excellent written and verbal communication skills, and be a strong leader.

* Bachelors degree.
* Ability to manage projects with multiple tracks as a high-energy leader.
* Ability to develop clear action plans and drive processes with numerous interdependencies.
* 3-5 years experience managing a Salesforce.com system, additional experience with other CRM systems a plus.
* Some business analysis experience (including implementation, tracking, problem resolution and reporting) preferred.
* Experience working with Finance systems a plus.
* A successful track record of working with managers and executives at high levels in the organization, as well as staff users.
* Excellent written and verbal communication skills, strong presentation skills.
* Experience leading change.
* Strong problem solving skills, analytical capabilities, and collaboration skills.
* Must have attention to detail, a commitment to quality and be results driven and customer focused.
* Meeting management and group process facilitation skills are required.

The NPD Group, founded in 1967, is the leading global provider of consumer and retail market research information for a wide range of industries. We provide critical consumer behavior and point-of-sale (POS) information and industry expertise across more industries than any other market research company.

Our market research information helps companies make fact-based decisions in order to:

Identify new business opportunities
Guide new product development
Develop marketing strategies
Enhance sales force performance
Strengthen category management
Optimize promotion/advertising mix
Understand consumer behavior and customer satisfaction
Increase market share

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Posted by Jason on August 24, 2007 07:40 PM