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December 02, 2004
Sales and Marketing Manager Consumer Electronics Company
27 years of professional experience in the high tech and service industry holding positions in technical, implementation, management, sales and marketing. I began my career at Hewlett-Packard after earning a Bachelor of Science Degree in Engineering Technology for Electronics from California State Polytechnic University in Pomona, California. My career developed a broad skill set that positions me to successfully make the "rubber-hit-the-road".
I managed 5 to 15 direct reports who provided repair and calibration services for instrument and computer products at Hewlett-Packard's Instrument Service Center. I successfully spearheaded projects that reduced turn-around-time, enabled ISO9001 Registration and increased technician productivity. I transferred to the National Support Sales Team where I successfully sold intangible support services and increased sales team productivity through SFA (Sales Force Automation). I championed a national customer retention program that significantly increased the services renewal rate.
In 1999, I transitioned to Agilent Technologies, which is the new company formed when HP spun-off its instrument business. I uniquely integrated sales and marketing where I developed sales campaigns and marketing programs that successfully increased customer loyalty and accelerated the growth of the transactional customer base.
In 2003 I shifted my career to Alorica, Inc. where I directed sales implementation and lifecycle management of an integrated call center, logistics and CRM (Customer Relationship Management) solution that included a backend warehouse module for managing reverse logistics. I successfully integrated a major consumer electronics company’s reverse logistics processes into Alorica’s operation that produced a throughput of over 700 units per day.
I acquired web development and internet marketing skills that enabled me to design, develop and launch Autos2Move.com, an internet portal for people seeking automobile transport services. I am currently providing sales and marketing for two internet based companies to grow subscribers and increase their site user base.
I am seeking a marketing management position at a high tech or consumer electronics company in Southern California where I can exercise my extensive experience of customer loyalty marketing to retain, grow and find new customers.
Mark Durmisevich
2181 Stewart Street
Colton, CA 92324
909-825-5502 home
951-313-4768 cell
markdurmisevich@sbcglobal.net
www.markdurmisevich.com
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